Jazeera Paints

A leading Saudi paint manufacturer serving residential, commercial, and industrial projects across the Kingdom.

Back

Jazeera Paints

A leading Saudi paint manufacturer serving residential, commercial, and industrial projects across the Kingdom.

Back

The Challenge

Jazeera Paints needed to enhance customer experience across product discovery, technical support, and post-purchase guidance.

With thousands of SKUs, color variations, and application scenarios, customers often required immediate technical clarification — especially during on-site application. Delays in support responses, limited personalization, and missed upsell opportunities were affecting both customer satisfaction and revenue potential.

Our Strategy

We deployed a RawiAI-powered AI call center agent to handle inbound customer calls 24/7 in Arabic and English. The agent was trained on Jazeera Paints’ product catalog and technical guidelines, instantly answering inquiries, guiding product selection, providing application support, and routing complex cases to human representatives when needed.

Our automation reduced call congestion while elevating every customer interaction into a guided, professional brand experience.

The Results

75%

Reduction in call handling

85%

successful guidance on first call

45 days

Bilingual AI call center coverage

Jazeera Paints

Jazeera Paints

Jazeera Paints needed to enhance customer experience across product discovery, technical support, and post-purchase guidance.

Jazeera Paints needed to enhance customer experience across product discovery, technical support, and post-purchase guidance.

75%

85%

45 days

Turn confusion into clarity, today.

Turn confusion into clarity, today.

Turn confusion into clarity, today.